Privacy Policy

Care Limited customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Telephone: 03456465360

Email: GDPR@360supportedliving.co.uk

 

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Date of birth
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Health information (including dietary requirements, allergies and health conditions)
• Health and safety information
• Account information
• Website user information (including user journeys and cookie tracking)
• Photographs or video recordings
• Call recordings
• Records of meetings and decisions
• Identification documents
• Information relating to compliments or complaints

 

We also collect or use the following information to provide services and goods, including delivery:

• Racial or ethnic origin
• Health information

 

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Account information, including registration details
• Information used for security purposes

 

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

• Names and contact information
• Customer or client accounts and records
• Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
• Video and CCTV recordings of public areas (including indoor and outdoor spaces)
• Audio recordings of public areas (including indoor and outdoor spaces)
• Video and CCTV recordings of private or staff only areas
• Information relating to health and safety

 

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Location data
• Recorded images, such as photos or videos
• Call recordings
• Website and app user journey information
• Records of consent, where appropriate

 

We collect or use the following information to comply with legal requirements:

• Name
• Contact information
• Identification documents
• Financial transaction information
• Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
• Health and safety information

 

We also collect or use the following information to comply with legal requirements:

• Racial or ethnic origin
• Religious or philosophical beliefs
• Health information

 

We collect or use the following information for recruitment purposes:

• Contact details (eg name, address, telephone number or personal email address)
• Date of birth
• National Insurance number
• Copies of passports or other photo ID
• Employment history (eg job application, employment references or secondary employment)
• Education history (eg qualifications)
• Right to work information
• Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
• Security clearance details (eg basic checks and higher security clearance)

 

We also collect or use the following information for recruitment purposes:

• Racial or ethnic origin
• Religious or philosophical beliefs
• Health information

 

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent
• Contract
• Legal obligation
• Legitimate interest:
  • We collect information in order to provide bespoke care.
• Vital interests
• Public task

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent
• Contract
• Legal obligation
• Legitimate interest:
  • We collect information in order to provide bespoke care.
• Vital interests

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

• Consent
• Contract
• Legal obligation
• Legitimate interest:
  • We collect information in order to provide bespoke care.
• Vital interests

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent
• Contract
• Legal obligation
• Legitimate interest:
  • We collect information in order to provide bespoke care.
• Vital interests
• Public task

Our lawful bases for collecting or using personal information for legal requirements are:

• Consent
• Contract
• Legal obligation
• Legitimate interest:
  • We collect information in order to provide bespoke care.
• Vital interests
• Public task

Our lawful bases for collecting or using personal information for recruitment purposes are:

• Consent
• Contract
• Legal obligation
• Legitimate interest:
  • We collect information in order to provide bespoke care.
• Vital interests
• Public task

 

Where we get personal information from

• People directly
• Health care providers
• Legal and judicial sector organisations
• Schools, colleges, universities or other education organisations
• Councils and other public sector organisations
• Previous employers